Frequently asked questions

COVID-19

Will you be closing?


We will be suspending all Massage Therapy Services, effective immediately (updated March 17 2020), for your safety. CMTO's instructions are to suspend non-essential services, until further notice. Therefore, I will be contacting you on a case-by-case basis, to cancel/reschedule, or make arrangements if you are in EMERGENCY pain, to treat you (only after CAREFUL SCREENING). Thank you for your cooperation during this time.
Regarding CMTO's Instructions: we are following ALL instructions provided by the CMTO and the Department of Health Canada.
If it is decided to schedule a treatment, on a case-by-case basis, rest assured, we, RMTs, are following the steps we are required to follow for infection prevention practices at all times, in all practice settings - this has been emailed to us, by our Governing Body, with clear instructions and guidelines, and we are taking this very seriously. In the coming days and weeks, we will continue to monitor the situation and pass along any pertinent information we gather.

I encourage you to be responsible and to make your own decision about your appointments. Please do what you feel comfortable with and what makes the most sense for you and your family. However I also encourage you to remain calm and remember that a healthy body is a healthy body. If you are in PAIN, call me, even if I cannot assist you in person, I certainly will provide my advice and expertise over the phone. 905-439-7768. This is a time to HELP one another.
We ask that if you are not feeling well, stay home, and contact us to reschedule. Please update us with your cancellation as early as possible (24 hours ideally), so that if deemed necessary, we can provide the appointment to someone who may desperately need an appointment and manage our time accordingly. You may wish, at this time, to reschedule your appointment ONLINE HERE for May. During these difficult times, we will be waiving any late cancellation fees, as we fully understand the circumstances. All we ask is for you to respectfully let us know as soon as possible. If you have any questions or concerns about any future appointments, please do not hesitate to contact us.
We are keeping a close eye on correspondence I receive from my governing body, as well as Health Care Canada directed to all Health Care Practitioners. Thank you for your cooperation, and your continued support.




Will you be taking patients at all, even if in pain?


The short answer is, no. We are only allowed to help those in Emergency types of pain [which is vague] however, what is deemed as an emergency, is not in the Scope of Practice of a Registered Massage Therapist. The CMTO's instructions are to completely shut down Massage Therapy, until further notice. We must all take the necessary steps to protect one-another, take precaution, in order to shut down this virus spread, together. Therefore, unless absolutely necessary, we will be shutting down our services, until further notice. Screen Calls: we will be conducting screening calls to patients holding appointments currently, on a daily basis, and asking that we cancel/reschedule their appointment to a later date. Regarding the CMTO's Instructions: we are following ALL instructions provided by the CMTO and the Department of Health Canada. If it is decided to schedule a treatment, on a case-by-case basis, [which at this time is rare to none] rest assured, we, RMTs, are following the steps we are required to follow for infection prevention practices at all times, in all practice settings - this has been emailed to us, by our Governing Body, with clear instructions and guidelines, and we are taking this very seriously. Thank you for your cooperation, and your continued support.




How can you help?


HOW YOU CAN HELP:

  • Practice safety in hand washing: sanitize or wash hands with water, scrub 20 seconds minimum.
  • If you are sick or if a family member is sick: If you have symptoms such as fever, cough, or shortness of breath, Please do not go to a health care facility. Please contact Telehealth Ontario for assessment and testing at 1-866-797-0000
I recommend please, that if you have traveled outside of Canada within the last 14-20 days, monitor your symptoms like fever, cough, or shortness of breath, self-isolate for 14-20 days. Thank you for your cooperation, and your continued support. Don’t break any formal quarantine/government restrictions




What are the CMTO, your Governing Body's Instructions at this time?


Updated April 17 2020: In an effort to prevent and control the spread of COVID-19, the Government of Ontario has extended the Declaration of Emergency until May 12, 2020. The closure of non-essential businesses, put in place under the Emergency Management and Civil Protection Act has currently been extended until April 23, 2020 (and may be extended past this date). For more information, please visit the Government of Ontario’s website. The guidance for Massage Therapists (MTs/RMTs) remains as follows: under the non-essential business closure all healthcare professionals are restricted from providing anything other than emergency/urgent care. RMTs should not practice because the practice of Massage Therapy is not emergency/urgent care. -------- Previous notes from the CMTO: Public safety is our number one concern. CMTO is strongly recommending that all non-essential Massage Therapy treatment (using your professional judgement for what you deem as essential to the client) be suspended immediately, until further notice. CMTO believes this is an important step in protecting the health of Ontarians, and aligns with social distancing recommendations made by the Government of Ontario and Government of Canada. We will keep you informed with updates as they come. Thank you.





General Questions

Does Stone RMT do direct billing to insurance?


Yes! Definitely! Please follow these steps for more information:

  1. Stone RMT works with most Insurance companies - more information can be found on the "Insurance Coverage" tab/page from the home-bar.

  2. Should you have any questions/concerns about whether or not we can direct bill to your extended health care insurance provider, we are happy to help and can be contacted as follows:

  • E: info@stone-rmt.com

  • T: 905-439-7768





Does Stone RMT provide Registered Massage Therapy?


Yes, Stone RMT provides Registered Massage Therapy and can provide a receipt that can be submitted to your Extended Health Care Provider. Stone RMT can also help with direct billing to most Extended Health Care Insurance Providers.




Do you do Home Visits? Or Workplace Massage Therapy?


Yes. Home, office, event, retirement home, rehab center, and disability center visits cannot be booked through our online booking site, however, please email or call for more information or to provided you with a Quote, as each and every on-site visit is unique and therefore, fees vary. However, Stone RMT can still provide an receipt for this treatment or direct bill to your insurance company. Restrictions may apply





Pay-it-Forward Challenge [Has Ended]

What is this?


Great Question! We want to take this time to thank our customers for their continued support. And to help where we can. Including Donating to our Heroes---our Hospitals & First Responders! It is a 5 Day Challenge, where you purchase an eGift Card at https://anycard.ca/store/StoneRMT and we, Stone RMT will both, give back to YOU and give back to our community---our First Responders!! 𝗛𝗢𝗪? From 𝗔𝗽𝗿𝗶𝗹 𝟭𝟴𝘁𝗵 𝘂𝗻𝘁𝗶𝗹 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝗔𝗽𝗿𝗶𝗹 𝟮𝟯𝗿𝗱, there will be daily challenges and opportunities " e𝗚𝗶𝗳𝘁𝘀" from us, that you can take advantage of, where you receive a gift yourself /rewarded for your *𝗚𝗶𝘃𝗶𝗻𝗴*, your generosity and your good will. At the same time, helping a local small business, AND, knowing that you are GIVING BACK TO OUR HEROES, EACH DAY, WITH EACH PURCHASE. We all need to work together. 𝗡𝗢𝗧𝗘: the daily eGifts will change, day by day, for the SENDER aka "GIVER" such as yourself. BUT, EVERY SINGLE DAY, AND EVERY SINGLE PURCHASE, will help our FIRST RESPONDERS. 𝗛𝗢𝗪 will we help our FIRST RESPONDERS? 🌺 𝗔𝗟𝗟 𝗗𝗔𝗬𝗦: for every dollar spent on an eGift Card---Stone RMT will Donate 25% back to our Hospitals & First Responders in the form of eGift Cards, that will be sent via email to our Hospitals, inviting them to FREE Massage Therapy that will help them get back to better health, once this is all over. After all their hard work and long days, they will certainly deserve it.




How will you help the First Responders?


🌺 𝗔𝗟𝗟 𝗗𝗔𝗬𝗦: from April 18-23, for every dollar spent on an eGift Card---Stone RMT will Donate 25% back to our Hospitals & First Responders in the form of eGift Cards, that will be sent via email to our Hospitals, inviting them to FREE Massage Therapy that will help them get back to better health, once this is all over. After all their hard work and long days, they will certainly deserve it.




Will you also be giving to us? The eGift Card Giver?


YES! In Fact, 𝗨𝗡𝗧𝗜𝗟 𝗔𝗣𝗥𝗜𝗟 𝟭𝟵 𝟭𝟭:𝟱𝟵 𝗣𝗠---Stone RMT will donate 15% of every dollar spent on an eGift Card BACK TO YOU, THE SENDER/GIVER. [ 𝗕𝗘𝗦𝗧 𝗣𝗔𝗥𝗧 𝗜𝗦---**REMEMBER** Stone RMT will ALSO be donating 25% of your Purchase, in Gift Cards, to our Hospitals and First Responders. YES! That's right! 15% to YOU and 25% to our Heroes! ] Keep track of this FAQ page AND our Pay-it-Forward Challenge page on our website for updates of Daily Challenges and Offers.




Day 1 Offer: until April 19 11:59 PM


𝗨𝗡𝗧𝗜𝗟 𝗔𝗣𝗥𝗜𝗟 19 𝟭𝟭:𝟱𝟵 𝗣𝗠---Stone RMT will donate 15% of every dollar spent on an eGift Card BACK TO YOU, THE SENDER/GIVER. [ 𝗕𝗘𝗦𝗧 𝗣𝗔𝗥𝗧 𝗜𝗦---**REMEMBER** Stone RMT will ALSO be donating 25% of your Purchase, in Gift Cards, to our Hospitals and First Responders. YES! That's right! 15% to YOU and 25% to our Heroes! ]




Stone RMT usually Direct Bills to Insurance for me. How does that work?


Great Question! It can be done, but only if you are purchasing the eGift Card for YOURSELF. This is how: *Terms and Conditions*

  1. purchase an eGift Card for YOURSELF [that will act as an account Credit] Therefore, both the name of who purchased the eGift Card AND the name of who will be receiving the eGift Card are both YOU.
  2. Stone RMT will add this as a Credit for you on our end
  3. Post your massage therapy treatment, rather than us Direct Billing to Insurance and sending money to the Provider [us], we will instead, direct funds to the Insured Member [you], and you will receice a funds in your bank account in 2-5 business days OR a check in the mail. Normally we charge a small fee for this service, however, we will be waiving this fee for all eGift Cards purchased during this time.
Important things to note:
  1. if you send an eGift Card to someone that is NOT YOU, we cannot Direct Bill for that persons massage when they redeem their eGift.
  2. if you are someone that RECEIVED an eGift Card from someone, we cannot Direct Bill for your massage when you redeem their eGift.
  3. If, for example, you spend $100 on an eGift Card and you direct this Gift to YOURSELF---this would mean that [on April 19th's Offer for example] you would receive $115 worth on your eGift Card [an additional 15% as a Bonus from us] BUT, if you would like for us to Direct Bill for you, we can only Direct Bill for the $100, the remaining $15 would be a payment from Stone RMTs Credit account.
Should you have further questions, or need further clarification, please contact us at 905-439-7768 or info@stone-rmt.com Thank you.




Day 2 Offer: until April 20 11:59 PM 15% back to YOU & 25% to First Responders


𝗨𝗡𝗧𝗜𝗟 𝗔𝗣𝗥𝗜𝗟 20 𝟭𝟭:𝟱𝟵 𝗣𝗠---Stone RMT will donate 15% of every dollar spent on an eGift Card BACK TO YOU, THE SENDER/GIVER. [ 𝗕𝗘𝗦𝗧 𝗣𝗔𝗥𝗧 𝗜𝗦---**REMEMBER** Stone RMT will ALSO be donating 25% of your Purchase, in Gift Cards, to our Hospitals and First Responders. YES! That's right! 15% to YOU and 25% to our Heroes! ]




Day 3 Offer: until April 21 11:59 PM 10% back to YOU & 25% to First Responders


𝗨𝗡𝗧𝗜𝗟 𝗔𝗣𝗥𝗜𝗟 21 𝟭𝟭:𝟱𝟵 𝗣𝗠---Stone RMT will donate 10% of every dollar spent on an eGift Card BACK TO YOU, THE SENDER/GIVER. [ 𝗕𝗘𝗦𝗧 𝗣𝗔𝗥𝗧 𝗜𝗦---**REMEMBER** Stone RMT will ALSO be donating 25% of your Purchase, in Gift Cards, to our Hospitals and First Responders. YES! That's right! 10% to YOU and 25% to our Heroes! ]




Day 4 Offer: until April 22 11:59 PM 5% back to YOU & 25% to First Responders


𝗨𝗡𝗧𝗜𝗟 𝗔𝗣𝗥𝗜𝗟 22 𝟭𝟭:𝟱𝟵 𝗣𝗠---Stone RMT will donate 5% of every dollar spent on an eGift Card BACK TO YOU, THE SENDER/GIVER. [ 𝗕𝗘𝗦𝗧 𝗣𝗔𝗥𝗧 𝗜𝗦---**REMEMBER** Stone RMT will ALSO be donating 25% of your Purchase, in Gift Cards, to our Hospitals and First Responders. YES! That's right! 5% to YOU and 25% to our Heroes! ]




Day 5: April 23 2020 [Pay-it-Forward Challenge]


Today is our last day of Pay-it-Forward. The BONUS has been sent to a select few, based off of their interaction with the challenge either, reading our Emails, preciously donating, or communicating throughout the process. Thank you so much, friends, for your continued support. Mellissa Stone





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